supervisor_account Transporeon | Trimble
Hybrid
room Ulm, Germany
stars Junior
translate English
Android
Microsoft Workplace

IS Helpdesk Technician at Transporeon | Trimble

Requirements

What Skills & Experience You Should Bring...

  • Ability to select from several predefined tools to solve problems.
  • Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
  • Ability to effectively communicate in English both verbal and written.
  • Excellent organization skills.
  • Relevant IT certifications such as ITIL, CompTIA A+, etc.
  • 2+ years of related experience.
  • Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
  • Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
  • Basic network troubleshooting experience.
  • Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
  • Experience with Google Workspace for enterprise collaboration is a plus.

Scope of Work

What You Will Do...

  • You will support a variety of end-users onsite in our Ulm office.
  • You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.
  • Support end users with desktop support and deployment of hardware and software.
  • Display a high-level of customer service and professionalism.
  • Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.  
  • Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
  • Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Who You Are...

  • You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.
  • You have a commitment to delivering genuine customer service.
  • You are good at multitasking, organizing, and managing multiple priorities.
  • You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.
  • End-users and colleagues expect and deserve the fastest turnaround time for communication and support. 
  • This is a fast paced environment which requires immediate attention to issues that may impact company revenue.
  • Analyze user feedback to streamline troubleshooting efforts.
  • You are adaptable to new situations and problems and have a flexible mindset.
  • Proactively address local issues using the analytics and administrative tools available. 
  • You enjoy learning new technologies and supporting end-users with their technology experience.

Benefits

Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Applicant Location Requirements

roomON SITE
in  Ulm (Germany).
HYBRID
80% on-site

About Transporeon | Trimble

At Transporeon - A Trimble Company, our mission is to bring transportation in sync with the world. Because the transportation industry in many areas lags behind what happens in our digital, transparent, data-driven and increasingly sustainable world. Around 30% idle capacity, millions of empty runs on our streets, long waiting times at ports, docks, and airports, and broken information and communication flows are the consequence. A problem that is big but that can be solved and one that we are deeply in love with.

Trimble, a global leader in advanced technology solutions, specializes in transforming industries through cutting-edge software, hardware and services. From agriculture to construction, transportation to geospatial solutions, Trimble empowers proffesionals worldwide to improve productivity, efficiency, and sustainability. At Trimble you too can transform the way the world works.

Both Trimble and Transporeon offer stimulating environments where creativity, innovation and collaboration thrive. Whether you're a seasoned professional or a fresh graduate, we invite you to embark on a journey of growth and fulfillment with us.