supervisor_account incadea GmbH
room Munich, Germany
stars Intermediate
translate English
IT administration
Software Architecture
IT Support

Technical Analyst at incadea GmbH


◼ Well-founded IT education or equal qualification 

◼ A minimum of 3 years of professional experience in software development, IT administration and operation or administrating complex software cloud environments ◼ Proven practical experience with Client-Server systems as well as with web technologies 

◼ Good level of technology know-how and practical experience with software development lifecycles, ideally involving modern cloud technologies and cloud services ◼ Knowledge of Microsoft Azure or similar cloud platform providers and services, working with security certificates and system authentication methods 

◼ Experience with ERP platforms, especially Microsoft Dynamics NAV/D365 Business Central is a benefit 

◼ Ability to solve complex tasks 

◼ Flexibility to adapt to shifting priorities with ease 

◼ Solution orientation, strong organizing and keeping track ability 

◼ Abstract thinking and analytical ability to decompose complex problems 

◼ Ability to work very independently and constructively in a team 

◼ Sound spoken and written English 

Scope of Work

 ◼ Researches and troubleshoots the software and IT system (or the affected component) to diagnose the problem cause and to resolve the customers issues 

◼ Queries customer facing teams / customer targeted questions to collect & clarify all required details to understand customer issues 

◼ Performs all required pre-analysis and coordinates development team involvement 

◼ Takes ownership to drive and coordinate all activities required for the issue resolution and advises involved customer facing, Cloud Operations or other teams 

◼ Writes and delivers technical problem reports 

◼ Identifies documentation gaps and provides qualified feedback including all required details to the responsible teams 

◼ Documents technical knowledge in form of knowledgebase articles; advises or corrects instructions, FAQs, troubleshooting guides, check lists or others to ensure the problem/issue resolution experience is documented for easy reuse 

◼ Detects common issues and reports these accordingly 

◼ Rules out or detects software bugs 

◼ Handles support communications professionally and efficiently with Service Level Agreements in mind 

◼ Liaises with and trains First and/or Second Level Support, partners and third parties around the world 

◼ Escalates critical/major issues appropriately and in a timely manner 

◼ Liaises with the Development team and ensures resolution of issues within Key Performance Indicator thresholds 

◼ Provides end-to-end service testing in accordance with detailed procedures 


- flexible working hours

- hybrid working model

- Edenred card

Applicant Location Requirements

in  Munich (Germany).

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