supervisor_account Raiffeisen Bank International AG
room Vienna, Austria
stars Senior
translate English
Agile Methodologies

Digital Mortgage Customer Journey Expert (f/m/x) at Raiffeisen Bank International AG


Your Skills

  • 5+ years of experience in finance lending industry (preferably mortgage)
  • Proven skills in Customer Journey Expertise, Data Analysis, modelling, product, and process variance mapping
  • A customer-focused team player with strong interpersonal and networking skills
  • Excellent communication, presentation, and facilitation skills
  • Flexible and open to new ideas and projects
  • Experience with AGILE / SCRUM

Scope of Work

Your Mission

  • Ownership of the mortgage digital UX (user experience) concept: its design, feasibility, development, testing support and production performance review
  • Forming and running feasibility studies and supporting prototyping while addressing various RBI network banks’ specifics
  • Applying design thinking and behavior economics concepts in cooperation with Customer Experience, Risk, Ops & IT and other departments and stakeholders
  • Reflection of voice of customer (surveys, testing, feedback, data analysis)
  • Supporting the process of backlog maintenance and refining the backlog content
  • Performing structured solution analysis and effort estimations and analyzing financials for digital lending solution in terms of profitability and costs


What's in it for you

  • Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities
  • Meaningful Career Options: to develop personally & professionally
  • Learning: as part of our DNA & culture 
  • Easy Moving: work permit support
  • Easy Commuting: free public transport pass
  • Canteen: healthy, tasty, and heavily subsidized
  • Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
  • Saving: with vouchers / discounts from our staffs' council (e.g. for supermarkets)
  • Free: Salary account and credit card 
  • Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc. 
  • Salary: starting at EUR 64.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)

Applicant Location Requirements

in  Vienna (Austria).

About Raiffeisen Bank International AG

Did you know that RBI is one of the most popular domestic employers?
Sure: it is also one of the leading banking groups in Austria and CEE. RBI not only shines on the outside, it also has inner values. The banking landscape is changing, as is RBI. Cross-functional teams, quick exchange of knowledge, independent work and creativity are very important. This is the only way for the bank to bring products and services onto the market in this fast-moving time that bring real added value and are therefore in demand. In short, at RBI we shape the future of banking.

We are searching for talented IT experts and enthusiasts to join our teams. We're not just any IT employer, we're the kind that helps you grow, learn, and reach your full potential.

Become part of the RBI family! 

We are looking forward to hearing from you.