supervisor_account Cobrainer
room Munich, Germany
stars Intermediate
IT Support

Technical Support Manager (m/f/d) at Cobrainer

Requirements

  • Understanding cloud softwares and SaaS products.
  • Knowledge of technical support.
  • Sound know-how in customer support and processes.
  • Understanding of IT security and data protection.
  • Experience in technical documentation.
  • Good communication skills in English and German languages.

WE ARE

  • A community of wonderful and creative colleagues.
  • A high-energy and continuously growing organization.
  • A cutting-edge start-up that loves to try out new ideas and processes.
  • Funded by a strong team of investors.


Scope of Work

  • delight our customers by addressing their needs on our skill-based talent management software.
  • directly work with our customer success team to address customer requests and help with configurations of the software.
  • provide first level support in case of incidents and outages.
  • solve challenging customer problems by combining the contributions of a wide range of engineers and developing your own solution.
  • ensure that our customers get the most out of our product by championing elegant solutions.
  • be available as a point of contact for all customer technical inquiries.
  • document the technical aspects and forward them to internal operations and product teams.
  • maintain and compile in-depth knowledge of the product in the form of technical manuals, wikis, or blog posts.


Benefits

  • Never stop learning with a curious, ambitious and open-minded international team.
  • Get real feedback, to grow in a dynamic, transparent and empathic culture. 
  • Enjoy coming to a state-of-the-art workplace with a great atmosphere  
  • Live it up with great team retreats and events (like beerbrainer on Wednesday), plus drinks and snacks on us. 
  • Bask in the sun with 30 days paid vacation per year and financial stability from an excellent compensation package.  
  • Focus on work, not on waiting with the latest computing technology and ergonomic furniture to save your back. 
  • Take leaps in your career with free personal development opportunities such as communication and personal coaching. 


About Cobrainer

Striving to transform Human Resources - the way we hire, learn and create our career paths, all in ONE ☝️ CLICK - we are on a mission to empower people with remarkable and fulfilling careers.

Cobrainer 🧠⚡️gives your employees career transparency, by making their skills and skill gaps visible, while providing you with actionable workforce insights, huge cost savings, and significant reductions in time to hire.

Your organization's workforce houses massive amounts of untapped data and talent potential.  

With Cobrainer Talent, you will harness it and: 
✂️ Fill positions internally in half the time 
📈 Develop your workforce’s talent with the most popular reskilling and upskilling platforms 
👀 Enable your employees to plan their career path with ease and clarity  

You get happier and more productive people, while retaining and improving your best. 🥇

So, join us on this journey to make remarkable careers and happy employees. 👏

Make your skills visible!