supervisor_account Intuition Machines
language Remote
stars Senior
Python
JavaScript
Node.js
+1

Senior Customer Technical Support Engineer at Intuition Machines

Requirements

  • Several years of experience as a Support Engineer for advanced Software Products / Platforms
  • Web Frontend Development experience with web pages development background is a substantial plus
  • SQL knowledge is a substantial plus for interacting with our technology stack
  • Working knowledge and hands-on experience with Python, JavaScript programming languages is a huge plus
  • Strong analytical thinking and eager to learn new technologies
  • Prior experience with ticket management platforms automation / playbooks / scripting is a huge plus
  • Excellent interpersonal, influencing skills, interacting appropriately with colleagues of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve incidents.
  • A self-starter with an organized and methodical approach to problem solving through attention to detail and a proven ability to build relationships with internal and external, technical and non-technical stakeholders.
  • A fast learner with an inherent ability to understand complex technology solutions and communicate the impact of incidents in both Technology and business terms.
  • Remaining calm and courteous while working in a dynamic situation to resolve incidents.
  • A self-starter with an organized and methodical approach to problem solving through attention to detail
  • Excellent English written and oral communication skills are a must
  • Bachelor’s degree in Computer Science or equivalent is a plus

Scope of Work

  • You will perform an initial triage of the reported issue and carry out the investigation and restoration
  • Based on requirements, you will further escalate the issues to higher levels of Support - Engineering and Security
  • You will be responsible for the restoration of advanced issues related to our Enterprise Cybersecurity services offering
  • You will be responsible for effective communication of incident management progress affecting our customers
  • You will be an ambassador for our Customer Support function and will identify and maintain key relationships with internal and external stakeholders
  • In the event of an outage or service disruption, you will coordinate the recovery of our Services by leading and coordinating cross-functional global technology teams
  • You will act as the single point of contact to key senior stakeholders including business and technology leadership as well as external partners and customer facing groups
  • You will play an integral part in developing our enterprise-wide Service Assurance capability through driving and aligning operational best practices across the technology organization
  • You will ensure meeting our excellence goals on a constant basis and identify continual process improvements opportunities
  • You will enhance the internal documentation, processes and automation to take our Operations to the next level
  • Guide and Support our Tier 1 Customer Support Team with the process and assist them whenever needed

Benefits

  • Inspiring work environment with great, competent and humble colleagues
  • Exposure to bleeding edge technology stack, including cloud, security and machine learning
  • Work with one of the most innovative bot management platforms in the world
  • Fully remote work, 100% from anywhere in the world #LI-Remote
  • Rolling contract with competitive salary

About Intuition Machines

We provide machine learning products and services at scale to some of the largest companies in the world. Focus on meta-learning and visual domain ML.
Intuition Machines has decades of software and ML expertise. We build and operate massively scalable systems to tackle some of today's hardest problems.

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