IT Supporter 100%

Bsw Security Ag
Zürich, Switzerland
23 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Experience level
Intermediate

Job location

Zürich, Switzerland

Tech stack

Microsoft Active Directory
JIRA
Azure
Computer Security
Databases
Data Security
Dynamic Host Configuration Protocol
DNS
Microsoft Exchange Server
Hyper-V
Microsoft Office
Cloud Services
TCP/IP
Office365
OTRS
Information Technology
Servicenow
Windows Client
VMware

Job description

  • Receiving, analyzing, and processing of incident reports and problems in hardware and software areas
  • Management, tracking, and evaluation of support requests as well as escalation of complex cases to 2nd level or specialists
  • Acceptance and implementation of change requests in cooperation with internal and external partners
  • Consulting and supporting users in IT technical matters, communication issues, and data security
  • Performing first logins and providing IT hardware (notebooks, smartphones, docking stations, monitors, peripherals)
  • Maintenance and support of internal systems and applications as well as management of user rights (Active Directory, M365, DT SSP Portal)
  • Creation and maintenance of user manuals, IT documentation, and the internal knowledge database
  • Participation in infrastructure, rollout, and IT security projects
  • Opportunity to independently lead smaller IT projects or subprojects
  • Conducting function tests and quality assurance of new application functions

Requirements

  • Completed vocational training as an IT specialist or equivalent training with further education in the IT field

  • Several years of professional experience (at least 3 years) in IT support (1st and 2nd level)

  • Solid knowledge in: Windows client and server systems, Microsoft Office / M365 Active Directory, group management, permission administration Network technology (TCP/IP, DNS, DHCP) and Microsoft Exchange

  • Basic knowledge in IT security (access rights, endpoint protection, awareness)

  • Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (Azure, O365 admin) is an advantage

  • Knowledge in IT service management (ITIL, incident, problem, change management)

  • Experience with ITSM tools (e.g., ServiceNow, Jira, OTRS) as well as documentation and ticket processing

  • Analytical, structured, and solution-oriented working style

  • High customer orientation, service mentality, and reliability

  • Very good communication and teamwork skills

  • Language skills: fluent German, good English skills

Benefits & conditions

  • A varied activity with plenty of creative freedom in a stable and continuously growing company
  • An open, collegial corporate culture that creates space for ideas and initiative
  • Modern employment conditions with attractive social benefits
  • A 13th monthly salary
  • At least 5 weeks of vacation per year

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