Technical Support

• Workload:100%
• Place of work:Flurlingen
• Salary estimate from jobup.ch:Log in, to see estimate from jobup.ch

This job ad was AI-translated from German. See original At comtac AG, we connect «Sensor technology * Data * Benefit» - from the sensor through gateways to the cloud solution. Our range of solutions addresses, among others, energy, industrial, and infrastructure sectors - and relies on future-oriented technologies such as IoT, wireless communication, and intelligent measurement systems. To strengthen our team, we are looking for a flexible, committed person who is technically oriented and enjoys working on challenging topics - while taking over our support for our device/system world.

Technical Support (m/f/d)

Are you a versatile person who appreciates a varied activity? Do you want to bring in and implement new ideas in a well-coordinated team? Do you wish for flexibility in organizing your work and is a flat hierarchy important to you? Then you are exactly right with us! Your tasks

• Technical customer support (phone, email, remote, Teams) - focusing on IoT/Embedded and communication technologies
• Configuration and parameterization of devices (e.g., RS-485 / Modbus)
• Testing our device line "Cluey" (controller/monitor) in technical and customer environments
• Working with update/deployment tools
• Setting up test flows and visualizing measurement data
• Participating in device tests using Jenkins/Robot Framework and documenting support cases
• Close collaboration with sales, engineering & support team

• Technical training in computer science, electrical engineering, mechatronics, or comparable
• Enjoy working with IoT, embedded, and communication technologies
• Knowledge or willingness to learn modern tools such as Node-RED, Grafana, InfluxDB, Hawkbit
• Ideally first experience with automated tests
• Analytical thinking and enjoyment of customer contact
• Experience in support of IoT/embedded devices or industrial communication
• Knowledge in measurement/control technology, gateways, network technology, or similar environments
• German and English spoken and written

• A modern workplace with a high degree of creative freedom
• The opportunity to develop technically - we invest in your further training
• A collegial team and family-oriented corporate culture
• Flat hierarchies, short decision-making paths, and room for independent work
• Secure workplace in an innovative environment