IT Support Specialist

We are looking for an experienced and service-oriented IT Support Consultant (L1/L2) to join our client in Geneva. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth daily IT operations in a fast-paced and international environment., * Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)

• Diagnose and resolve incidents via ticketing tools (remote & on-site support)
• Install, configure, and maintain devices, applications & user accounts
• Escalate complex issues to higher-level support when required
• Ensure excellent customer service and follow-up on user requests
• Maintain documentation and contribute to process improvement

• Proven experience in IT Support / Service Desk (Level 1 & 2)
• Strong knowledge of Windows environment, MS Office / O365, Active Directory, and ticketing systems
• Ability to troubleshoot network & workstation issues
• Fluent English required; French highly appreciated
• Strong communication skills, proactive mindset & customer-focused attitude
• Ability to work fully on-site in Geneva (Monday to Friday)

What We Offer

• Opportunity to work in a dynamic, multicultural environment
• Competitive consulting package
• Daily collaboration with international teams & modern tech environment