Onsite Support Engineer

NSC Global Ltd

Municipality of Madrid, Spain

15 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, German

Job location

Municipality of Madrid, Spain

Tech stack

JIRA

Collaborative Software

Google Meet

Job description

We are looking for an experienced Onsite Support Engineer to join our team in Lübeck. You will work directly on the customer site (factory environment) and occasionally support offices in Hamburg through on-call coverage. The role combines hands-on technical work, user support, and close collaboration with internal teams. Responsibilities:

End-user support You provide technical help on site, solving hardware, software and connectivity issues. You support VIP users, assist during urgent situations, and help new employees get up to speed during technical onboarding. You also follow internal procedures when cybersecurity incidents appear.
Workstation & device management You take care of imaging, configuration and preventive maintenance. You manage licences, user profiles and permissions, and ensure that all IT assets are healthy, secure and up to date.
Meeting rooms & collaboration tools You maintain meeting room equipment, including A/V systems, connectivity and conferencing tools. You provide live support during important meetings and resolve issues with tools such as Teams, Zoom and Google Meet.
Inventory & asset management You keep track of stock, deliveries, returns and warranties. You log all activities in JIRA and coordinate repairs or replacements with suppliers.
Documentation & knowledge sharing You document technical procedures, solutions and updates. You share best practices with the Service Desk and other support teams to ensure smooth operations.