Onsite IT Technician

You will be working onsite in Amsterdam in a fast-paced, constantly evolving environment, where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry, playing a key role in the successful delivery of premium IT support services., * Deliver exceptional onsite IT support, consistently meeting or exceeding customer expectations.

• Diagnose, troubleshoot, and resolve a variety of hardware and software issues, escalating to or collaborating with third-party vendors and resolver groups when necessary.
• Recommend the most suitable products and services to address customers' needs.
• Manage user accounts including permissions, security settings, and systems group memberships.
• Install, configure, and maintain PCs, peripherals, network equipment, and AV/conference systems (such as MTR and Zoom).
• Provide support for equipment moves and new setups, including ordering, installing, and testing hardware and cables.
• Support day-to-day IT operations, including handling IMAC (Install, Move, Add, Change) requests and managing documentation for inventory and configuration changes.
• Proactively assist users onsite, whether by phone, email, or face-to-face, adapting to diverse and evolving IT situations to keep business running smoothly., * The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Do you have experience in iOS?, * Microsoft Operating System/Office certifications are an asset

• Advanced MS Office 365 skills
• Advanced user of iOS and Android
• Basic networking skills
• Knowledge of Active Directory and permissions
• At least 2 years of experience in onsite support (an equivalent combination of education and related experience may also fulfill this requirement)
• Strong team player with analytical thinking skills
• Open, positive personality with good stress tolerance and stability
• Customer-oriented with excellent service awareness
• Strong interpersonal and communication skills
• Ability to adapt to a fast-evolving technology environment and willingness to learn
• Capable of taking on day-to-day responsibilities and delivering specific outcomes
• Relationship-builder, comfortable with people, and able to quickly build trust
• English and Dutch speaking

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.