Line Support

o Act as the first point of contact for IT support via phone and email o Log and manage support tickets using the helpdesk system o Diagnose and resolve issues involving hardware, software, networks, and user accounts o Provide first-time fixes where possible and escalate complex cases when required o Configure and deploy new devices including PCs, laptops, and mobile devices o Manage user accounts and permissions in Microsoft 365 and Active Directory o Deliver remote and occasional on-site support o Maintain clear communication with clients and ensure timely updates

A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment., o Experience in a 1st Line IT Support role (MSP background preferred) o Excellent communication and customer service skills o Strong troubleshooting and multitasking abilities o Proficiency with Windows OS, Microsoft 365, and Active Directory o Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) o Familiarity with IT ticketing systems (e.g., ZenDesk, ServiceNow) Desirable Skills o Experience working within MSP or ITIL frameworks o Understanding of DNS, DHCP, VPNs, and firewall configurations o Experience with virtual machines (VMWare) o Cisco CCNA certifications (or working towards)

o Opportunities for professional development and technical training o Supportive, collaborative team culture o Exposure to a wide range of technologies and industries o A chance to grow with a forward-thinking organisation during an exciting phase of expansion