IT Support Engineer

In this role you will be responsible for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects., * Providing support for around 450 end users, including office and remote users.

• Provide face to face, floor walking and remote telephone troubleshooting support to end users.
• Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member.
• Working within a team to ensure all calls are responded to within SLA targets & requirements.
• Building and maintaining Desktops / Laptops (HP & Dell).
• Ensuring that support tickets are dealt with promptly and appropriately.

Do you have experience in Windows?, The successful individual will be motivated to learn and pursue a career in IT and have a reasonable understanding of IT hardware, Windows OS and software., * Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively.

• Can communicate effectively in different ways and to people with different levels of knowledge.
• Be able to apply critical questioning to get to the root of the problem quickly.
• Have a basic understanding of IT concepts and can resolve technical problems.
• Strong organisational skills and the ability to adhere to company procedures and deadlines.
• Strong Troubleshooting and fault-finding skills.

Desirable skills

• A degree (in an IT discipline) preferred but not essential.
• Office 365, knowledge using IOS & Android.