IT Support Technician - Education

Are you passionate about IT and looking for a role where your skills make a real difference? Join our friendly and growing team supporting schools across the South West.As a field-based IT Support Technician, you'll be the first to tackle technical issues - troubleshooting problems, configuring devices, and helping educational environments keep their technology running smoothly.

Whether you're early in your IT career or seeking a new challenge, this is a fantastic opportunity to work in a rewarding environment with flexibility, development, and a strong team culture.

What You'll Be Doing

• Deliver on-site IT support to education customers across Wiltshire

• Troubleshoot issues with LANs, operating systems, and software

• Support users with desktop hardware and software queries (Windows/macOS/iOS)

• Use our Service Desk system to manage and resolve tickets efficiently

• Collaborate with colleagues to escalate and resolve complex issues

• Contribute to exciting IT projects during school holidays

• Maintain documentation and share knowledge across the team

Do you have a valid Driving Licence license?, Do you have experience in macOS?, * At least 1 year of experience in IT support or a similar role

• Understanding of networking, desktop support, and infrastructure

• Experience with Active Directory and Microsoft 365 administration

• Excellent troubleshooting and communication skills

• A proactive, friendly, and customer-focused approach

• Full UK manual driving licence (essential for site visits)

• Willingness to undergo an enhanced DBS check (provided by us)

Bonus Points For:

• Experience working in or supporting the education sector