Procurement Digital Platforms Analyst

We are seeking a proactive and technically skilled Procurement Digital Platform Analyst to lead the design, optimisation, and ongoing management of digital workflows and processes across our procurement platforms. This role will play a key part in enabling efficient, compliant, and user-friendly procurement operations by working closely with stakeholders across the business, including Legal, Finance, Compliance, and Technology teams.

The successful candidate will support the Source-to-Pay Product Owner in managing the platform roadmap, backlog, and delivery of new features and enhancements, while also driving adoption and continuous improvement. The role will span multiple new technology platforms including intake and orchestration, autonomous sourcing, catalogues, new buying channels, and other procurement technology investments. The analyst will also contribute to the design and implementation of new procurement processes that align with digital capabilities and business objectives.

What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best.

Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You'll Do as a Procurement Digital Platforms Analyst: In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:

Workflow & Process Design and Optimisation

• Lead the design, configuration, and optimisation of procurement workflows and processes across digital platforms.
• Own the end-to-end lifecycle of workflows and processes, including backlog management, prioritisation, testing, deployment, and post-launch review.
• Contribute to the implementation and optimisation of new procurement technologies including intake and orchestration platforms, autonomous sourcing tools, catalogue systems, and emerging buying channels.
• Collaborate with internal teams and vendors to deliver new features, process innovations, and system upgrades aligned with strategic objectives.
• Facilitate workshops and working groups to align workflow and process design with business needs and compliance requirements.
• Support the Source-to-Pay Product Owner in maintaining and prioritising the backlog of workflow and process requests and platform enhancements.

User Engagement, Feedback & Adoption

• Manage a cross-functional group of super users from Legal, Finance, Compliance, and Technology to gather requirements, validate changes, and champion adoption.
• Use data and user feedback to identify inefficiencies and implement improvements.
• Monitor adoption metrics and implement strategies to improve user engagement and satisfaction.
• Develop and deliver tailored training programs for new users and super users.
• Create and maintain user guides, process documentation, and training materials.

Platform Management & Support

• Oversee user access controls, data integrity, and system performance for all procurement platforms and systems.
• Troubleshoot issues and manage support tickets, escalating where necessary.
• Coordinate with IT and vendors for issue resolution and system updates.
• Maintain accurate documentation of system configurations, processes, and change history.

Data, Reporting & Compliance

• Analyse platform usage and workflow performance to identify trends and opportunities for automation.
• Develop dashboards, metrics and reports to support decision-making and continuous improvement.

Do you have experience in Visio?, * 3+ years of experience in digital platform management, workflow and process design, or procurement systems support.

• Experience in workflow design tools (e.g., BPMN, Visio, platform-native workflow builders).
• Familiarity with agile methodologies and backlog management tools (e.g., Jira, Azure DevOps).
• Experience in optimisation projects and process improvement initiatives within procurement, finance, or supply chain environments.
• Strong stakeholder management and communication skills, with the ability to influence across functions and levels.
• Technical proficiency in procurement platforms and tools including e-sourcing, autonomous sourcing, intake and orchestration, and contract management systems (e.g., Oracle, Coupa, ZIP etc.).
• Analytical mindset with experience in data analysis and visualisation tools (e.g., Power BI, Tableau).
• A genuine interest in digital transformation, process innovation, and procurement excellence.

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.