Manager, EMEA Technical Solutions

Meta
25 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 62K

Job location

Tech stack

HTML
JavaScript
Big Data
CSS
Hypertext Transfer Protocols (HTTP)
Information Technology
Web Technologies

Job description

Lead the EMEA Technical Solutions Consultants (TSC) team ensuring the highest level of customer satisfaction.

Required Skills:

Manager, EMEA Technical Solutions Responsibilities:

  1. Lead a TSC team in EMEA that resolves Monetization & Product issues, and escalations related to Meta's advertising solutions, delivering the highest level of customer satisfaction

  2. Apply expertise in problem solving and metrics-oriented thinking to see beyond the numbers and pull insights to help identify trends & opportunities to unblock revenue and reduce advertiser friction

  3. Be a thought leader for data-informed initiatives and guide the team's direction overall in conjunction with your regional counterparts in Americas and APAC

  4. Own executive stakeholder relationships across different organizations including Global Business Group, Product, and Engineering to develop and improve our solutions

  5. Identify trends and key insights to drive impact to team goals, including user experience, bottom-line revenue, and operational efficiency

  6. Coach and mentor an experienced team of individual contributors and managers

Requirements

  1. 8+ years of work experience in technical and/or client facing role

  2. 5+ years of experience as a formal people manager

  3. Demonstrated problem solving experience with experience gleaning business insights from large data sets

  4. BA/BS in Marketing, Computer Science, Math/Finance, Physics, Economics, Statistics or other related field

  5. Experience explaining technical concepts to both technical and non-technical audiences

  6. Experience managing multiple concurrent projects and driving initiatives in a cross-functional, international environment while working autonomously

Preferred Qualifications:

Preferred Qualifications:

  1. Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript and HTTP

  2. Experience as a Solutions Consultant, Solutions Engineer, or similar client-facing technical role at an Ad Tech company

Industry: Internet

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