Agile and Product coach
Role details
Job location
Tech stack
Job description
We're looking for a Scrum Master who is also an Agile Coach: someone equally comfortable enabling teams day-to-day delivery and coaching leaders on modern product ways of working. You'll blend Scrum and Kanban fluently, work end-to-end through Discovery * Alpha * Beta * Live, and keep the focus on outcomes customers feel.
What you'll do
Guide the agile process: set up and drive Scrum/Kanban systems, facilitate Sprint/Flow ceremonies, and keep work visible (boards, WIP limits, metrics).
Coach for outcomes: upskill teams, Product Owners/Managers, and stakeholders; nurture psychological safety, accountability, and continuous improvement.
Optimise flow: map idea*outcome, reduce queues/hand-offs, tune WIP, and remove impediments quickly.
Product ways of working: partner with Product Owner to shape hypotheses, define value slices, and run Discovery/Alpha/Beta/Live.
Delivery excellence: forecast with evidence (throughput, cycle time), manage risk/RAID, drive release readiness, and land increments frequently.
Prioritisation & planning: enable outcome-based roadmaps, story mapping, and backlog stewardship; align OKRs with team plans.
Stakeholder facilitation: run crisp reviews, data-driven retros, and clear trade-off conversations.
Measures that matter: establish metrics (lead/cycle time, flow efficiency, escaped defects, NPS/activation) and use them to improve.
Facilitation of Agile ceremonies: Planning, Backlog refinement, Daily stand ups, Retrospectives, Cross product planning and Quarterly strategic planning.
Ensure Quality of Delivery: Strong user stories, acceptance criteria, DOR, DOD.
Requirements
Proven experience as Scrum Master and Agile/Lean Coach in product environments.
Hands-on with Scrum & Kanban (service-level expectations, WIP, classes of service) and scaling patterns (e.g., lean, lightweight, not ceremony inflation).
Strong product management literacy: discovery methods, hypothesis testing, customer interviews, experiment design, outcome metrics.
Comfortable working through Discovery/Alpha/Beta/Live.
Tooling: Jira, Miro, good data hygiene for trustworthy metrics.
Excellent facilitation: coaching, and conflict-resolution skills; bias to action and delivery.
Nice-to-have certs: PSM II/III, KMP, or equivalent experience. Dev Ops/CICD experience.
Benefits & conditions
Base salary: £60,000 per annum.
Bonus: 10% performance-based (subject to company and personal performance).
Pension: Auto-enrolment workplace pension (employer contributions in line with scheme rules).
Holidays: 20 days' annual leave plus all UK public/bank holidays.
Statutory leave & pay: Statutory Sick Pay (SSP), Statutory Maternity/Paternity/Adoption/Shared Parental Leave and pay, in accordance with UK law.
Other statutory entitlements: Right-to-work compliance, itemised payslips, rest breaks/working time protections, and protection from unlawful discrimination.
Expenses & kit: Reasonable business expenses reimbursed; laptop and required software provided.
Note: This summary reflects UK statutory minima; Acend policies may provide enhancements which will be detailed at offer.
