Enterprise Services Support Analyst

Troubleshoot hardware and software issues for our 1000 colleagues over multiple sites.

• Respond to support requests deskside, by phone, email & instant message within service level targets.
• Appropriately document all activity for support requests.
• Document fixes in the knowledge base.
• Procure new desktops, laptops, phones, tablets & accessories.
• Lead projects to improve the quality of our workplace technology services.
• Proactively improve processes, software, systems and automate common activities.
• Ensure that standards/processes are followed and write relevant documentation.
• Ensure that tasks are completed to a high standard and according to service level targets.
• Assist 3rd line support teams to resolve issues.
• Work across an exciting variety of systems, including Windows, Mac, iOS, Android, Office365, Conference Room Systems & Voice Systems

Do you have experience in iOS?, We've carved a meerkat-shaped niche and we're looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you'll fit right in., Strong experience of windows, mac, iOS & Android

• Strong experience of Active Directory, Office 365 & MDM
• Strong experience of operational support direct to customers
• Strong communication and collaboration skills
• Good experience of providing/training to customers
• Good experience of collaborating to resolve re-occurring issues
• Good experience using automation to resolve repetitive tasks
• Passionate about great customer outcomes
• Experience supporting Senior Management & C-Suite