ICT Support Technician

Job Role: As an ICT Support Technician, you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed.

• Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues
• Prior experience in IT support within a corporate or multi-site environment
• Strong working knowledge of Windows OS, Microsoft 365, and business applications
• Skilled in managing user accounts, permissions, and profiles
• Experience using helpdesk/ticketing systems for tracking incidents

Advantageous Skills, Experience, or Qualifications

• Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience)

Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon