Digital System Support Executive

We are looking for Digital System Support Executive to join our Digital Team. This full time role will be based across our Head Office (Loughborough) site as well as our Sutton in Ashfield and Worksop sites, so if you are applying, please ensure you can travel between these 3 locations (the role is eligible for a car allowance). The role offers hybrid working (up to 2 days a week working from home). The Digital System Support Executive is the first point of contact for reporting and resolving issues across the business's digital systems, including the eCommerce platform, field sales platform, and business development platform (BDP)., Reporting to our Head of Digital, this varied role will see you carrying out a number of responsibilities including:

• Act as the first point of contact for digital system issues raised by business users
• Diagnose and resolve operational issues where possible, providing clear and timely feedback
• Log and track technical bugs or failures for escalation to the Digital Development team
• Ensure issues are prioritised and resolved in line with business needs
• Provide user training to improve confidence and efficiency in using digital systems
• Create and maintain user guides, FAQs, and training resources
• Proactively identify knowledge gaps and deliver refresher sessions where required
• Monitor system performance and flag recurring issues to the development team
• Work with internal teams to gather feedback for continuous improvement initiatives
• Assist in testing and validating system enhancements before deployment
• Build strong relationships across departments to encourage early reporting of issues
• Communicate clearly with both technical and non-technical stakeholders
• Work closely with vendors and technology partners to resolve system issue

System Architecture, Ecommerce, Communication Skills, Ticketing Systems, System Administration, * Experience in a technical support, system administration, or digital operations role

• Strong problem-solving and troubleshooting skills
• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users
• Ability to manage multiple issues simultaneously and prioritise effectively
• Confident using and supporting digital platforms such as eCommerce or sales systems.
• Experience in eCommerce in a B2B or B2B environment
• Knowledge of eCommerce or business development platforms like Adobe Commerce. Understanding of basic system architecture and integrations
• Experience providing system training to users
• Familiarity with ticketing systems and issue tracking tool

Join the dynamic team at World of Sweets; the UK's leading confectionery distributor, where we believe that work should be sweet as sugar!