Software Support Analyst

As a Software Support Analyst, you'll be the first line of defence when users need support with our intelligent automation solutions. You'll troubleshoot issues, guide users through technical challenges, and ensure our products deliver exceptional value every day.

This role is ideal for someone who:

• Has a logical, problem-solving mindset
• Loves exploring how technology can make life easier
• Enjoys communicating clearly and confidently with others

It's also a gateway role - your chance to learn from the ground up and progress into an Automation Engineer and eventually a Business Process Consultant. You'll work with some of the most exciting technologies in the market, including AI, low-code development, RPA, business intelligence, and print management.

What You'll Do

• Support users of our solutions - both clients and internal teams
• Handle the configuration and setup of software products
• Manage your workload proactively and contribute to our knowledge base
• Escalate complex issues appropriately and collaborate on resolutions
• Build strong relationships through clear, empathetic communication
• Spot opportunities for improvement or potential sales leads

Do you have experience in Software troubleshooting?, * A genuine passion for technology and how it can improve people's lives

• Excellent communication skills - confident, clear, and approachable
• A problem-solving mindset with the patience to work through challenges, * Familiarity with scripting (SQL, Visual Basic, JavaScript)
• Exposure to platforms such as:
• Document Management (Therefore)
• Intelligent Capture (IRISXtract, ABBYY, FlexiCapture)
• Output Management (Uniflow, Papercut, Spindle)
• Business Intelligence (QlikView, QlikSense)
• Electronic Forms

• Flexible working arrangements
• Competitive remuneration
• Generous holiday allowance
• A collaborative, innovative culture where your ideas truly matter

We're headquartered at Bridgehead Business Park near the Humber Bridge, with an additional site at The Catalyst in Newcastle - a cutting-edge tech community hub., Spectrum is an award-winning managed service technology business with over 40 years' experience and a track record of helping organisations make significant savings in time and money by introducing highly-efficient, automated business management and print processes. We have a fantastic culture here, we do things differently and we do them well. Whilst we work hard, we also play hard and ensure that as a team, we enjoy what we do. We offer flexible working arrangements, a generous remuneration package and plenty of holidays. Located on Bridgehead Business Park on the outskirts of Hull, our multi-million-pound offices are located close to the Humber Bridge and A63/M62 corridor, allowing for easy access from local areas.