Technical Analyst - Okta

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us. You'll be joining a collaborative and forward-thinking team made up of a Service Delivery Manager, Product Owner, Senior Technical Analysts, and Technical Analysts. We're a 12-strong group that also includes our ServiceNow and Office Productivity teams-bringing together a mix of experienced professionals, new talent, apprentices, and recently promoted colleagues. We work in an Agile environment, delivering new functionality, driving continuous improvement, and providing 3rd-line BAU support for critical services. You will be the Subject Matter Expert in Okta administration and configuration or similar IDAM SaaS platform. Ideally, they will understand and apply core Identity and Access Management concepts and processes, such as employee lifecycle (User Provisioning / Joiner Leaver Mover processes / RBACs). Knowledge of integrations through Okta apps and API's with other systems such as ERP, AD / AAD would be an advantage. You must be proactive at developing the capabilities of the Okta platform and drive the adoption of the services, whilst also providing technical support to customers. They should also be prepared to actively contribute to the ongoing development of the IDAM team.

Responsibilities will include:

• Experience administering, configuring and developing Okta, or similar IDAM SaaS platform
• Deploying applications for SSO i.e. SAML, OIDC, etc.
• O365 Federation
• Custom SSO applications
• Managing Security policies, i.e. Identity providers, Authentication policies
• Okta user management, i.e. Password resets/unlocking, Okta User Profile configuration, Groups and group rules
• Okta Workflow configuration and management
• Experience reviewing Okta system logs to support troubleshooting and user issues
• Directory integrations i.e. AD, AAD, other IDAM solutions.
• Working with Okta API's
• Contribute and participate in project work and platform changes
• Retain a proactive awareness and knowledge across the Okta platform and wider IDAM landscape
• Drive continuous improvement of the service, including suggesting future improvements/products in the suite that could be of use
• Monitor daily updates on Okta, assess the impact on the service and provide communications to key stakeholders (Service Desk, customers)
• Maintain up to date skills and knowledge to be shared within the team
• Multi-task and prioritise work effectively and escalate issues when appropriate
• Build strong relationships with all other IT service delivery teams and professional peers in other organisations
• Communicate the benefits and performance of the service to stakeholders
• Work with the Product Owner / Manager to convert requirements into tasks and deliverables
• Ensure the service complies with security requirements in conjunction with the data protection and security teams.
• Ensure regular knowledge sharing and good communication within IT teams regarding the service
• Contribute to client forums/meetings
• Contribute to the development and implementation of the Service Roadmap
• Provide documentation including operating procedures, policies, and processes for Okta / IDAM, * Experience administering, configuring and developing Okta, or similar IDAM SaaS platform
• Deploying applications for SSO i.e. SAML, OIDC, etc.
• O365 Federation
• Custom SSO applications
• Managing Security policies, i.e. Identity providers, Authentication policies
• Okta user management, i.e. Password resets/unlocking, Okta User Profile configuration, Groups and group rules
• Okta Workflow configuration and management
• Experience reviewing Okta system logs to support troubleshooting and user issues
• Directory integrations i.e. AD, AAD, other IDAM solutions.
• Working with Okta API's
• Contribute and participate in project work and platform changes
• Retain a proactive awareness and knowledge across the Okta platform and wider IDAM landscape
• Drive continuous improvement of the service, including suggesting future improvements/products in the suite that could be of use
• Monitor daily updates on Okta, assess the impact on the service and provide communications to key stakeholders (Service Desk, customers)
• Maintain up to date skills and knowledge to be shared within the team
• Multi-task and prioritise work effectively and escalate issues when appropriate
• Build strong relationships with all other IT service delivery teams and professional peers in other organisations
• Communicate the benefits and performance of the service to stakeholders
• Work with the Product Owner / Manager to convert requirements into tasks and deliverables
• Ensure the service complies with security requirements in conjunction with the data protection and security teams.
• Ensure regular knowledge sharing and good communication within IT teams regarding the service
• Contribute to client forums/meetings
• Contribute to the development and implementation of the Service Roadmap
• Provide documentation including operating procedures, policies, and processes for Okta / IDA

• Demonstrable experience in supporting Okta infrastructure, or similar IDAM SaaS platform
• Proven experience around general IDAM principles and processes
• Previous experience of supporting a large user base of clients, which may have differing needs or goals
• Knowledge and experience of making recommendations and implementing improvements
• Ability to multi-task and to prioritise effectively, with an aptitude for knowing when issues need escalating
• Stakeholder management experience, at all levels within an organisation.
• Educated to at least GCE A level, SCE Higher grade (or equivalent qualifications) or proven comparable work experience, UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage., * Demonstrable experience in supporting Okta infrastructure, or similar IDAM SaaS platform
• Proven experience around general IDAM principles and processes
• Previous experience of supporting a large user base of clients, which may have differing needs or goals
• Knowledge and experience of making recommendations and implementing improvements
• Ability to multi-task and to prioritise effectively, with an aptitude for knowing when issues need escalating
• Stakeholder management experience, at all levels within an organisation.
• Educated to at least GCE A level, SCE Higher grade (or equivalent qualifications) or proven comparable work experienc