IT Solutions Support - Non-Hybrid

We're on a mission to rethink recycling the AO Way, and we're looking for a curious, hands-on IT Generalist to help us make smart moves and support our growing tech needs- and we need someone who's been there, done that, and is ready to do it even better. If you love solving problems, embracing change, being part of a supportive team, and playing a critical role in supporting locally delivered IT solutions we'd love to hear from you!

We're looking for a hands-on, experienced IT Generalist with a strong track record in delivering smart, practical tech solutions! You'll need to be confident with SQL and Reporting Services, ready to dive into data, build reports, and help drive smart decisions. A good grasp of networking and enterprise systems is a bonus, and you'll work closely with third-party developers and our Group IT team to bring great ideas to life.

This role is packed with potential! You'll have the chance to grow into a Project Manager or fully-fledged Business Analyst - taking on bigger projects, leading timelines, and making sure everything runs smoothly and aligns with business goals. It's a great step, if you're ready to level up! We are committed to supporting your career development and will provide the necessary mentorship and training to help you grow into a leadership position within the IT function.

Here's What You Can Expect To Be Doing

Primary Responsibilities

• SQL & Reporting: Build and fine-tune SQL queries, create reports, and turn data into smart insights.
• Tech Support: Keep our enterprise solutions running smoothly and offer hands-on help when needed.
• Problem Solving: Tackle tech hiccups with creative fixes and a can-do attitude.
• Networking Know-How: Use your basic networking skills to spot and solve common issues.
• System TLC: Help maintain and upgrade our IT systems so everything runs like clockwork.
• Documentation: Keep things tidy with easy-to-follow documentation, test scripts, and UAT plans.
• Teamwork: Work closely with third-party developers and our Group IT crew to deliver top-notch solutions.

Other Responsibilities.

• Project Delivery: Help deliver IT projects on time and in line with business goals.
• Requirements Gathering: Collaborate with stakeholders to gather, analyse, and document business requirements. Ensure that all technical specifications are communicated to the development teams.
• Cross-functional Collaboration: Work across departments to keep everyone aligned and offer helpful tech advice along the way.

• Strong hands-on experience with SQL and ETL tools - you know your way around data.
• Confident using SQL Reporting Services to build, maintain, and optimise reports.
• Bonus points for Power Apps and Power Automate know-how.
• Solid troubleshooting skills, especially with networking basics like connectivity and IP issues.
• A collaborative mindset - you'll work closely with Group IT and external partners.
• A natural problem-solver with a solutions-first approach.
• Comfortable juggling multiple stakeholders and working across teams.
• Able to work independently and thrive in a fast-paced environment.
• Familiar with cloud platforms and general IT infrastructure.
• Bonus points for Power Apps, Power Automate know-how and experience delivering IT projects from start to finish.

You might not know all the lingo in the job spec, but if you are curious to learn, then we are happy to teach.

• Travel between our sites, all based in Telford, will be required.
• Degree (minimum 2:1) in computer science with relevant experience in IT.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 30 days holiday (inclusive of bank holidays)

• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.

• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!

• Health & wellbeing; discounted gym membership, and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.

• Discounts; exclusive discounts across our product range.

• Family leave; Enhanced Maternity, Paternity and Adoption leave.

• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.

• Free Food Thursday - Last Thursday of every month, lunch is on us as a way of saying thank you for your efforts!, Surname * Email * Mobile * Upload your CV * Choose to upload file

That's great! We'd love to know more about you!

How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?

Great! Do you require any reasonable adjustments if we were to invite you to an interview?

Reasonable adjustments

What are reasonable adjustments?

We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

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One of our recruitment team will be in touch soon with an update as soon as they can.

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AO is for everyone!

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more

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After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.