Telephone Support

You'll be supporting an international manufacturing specialists' Bristol office with Technical Customer Service Support., As a Telephone Support Technician, you will be the first point of contact for customers, providing expert assistance and ensuring the smooth operation of hospitality machines.

• Deliver technical support via phone and email.
• Maintain and support customer service contracts.
• Diagnose and resolve complex technical issues.
• Complete and maintain accurate call log forms.
• Report and improve records using Microsoft Dynamics.
• Prepare and update technical documentation for internal and customer use.
• Collaborate with internal teams to resolve reported issues promptly.

• Technical aptitude with a solid understanding of electrical, mechanical, and hydraulic systems (doesn't have to be professional, education or hobbies that provide you with this knowledge are considered).
• Excellent communication skills in English, both written and verbal.
• Confidence in delivering excellent customer service.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Team-oriented mindset with a commitment to continuous improvement.
• Proficiency in Microsoft Dynamics and MS Office.