IT Technician

We are seeking a skilled and motivated IT Technician to provide technical support, maintain internal/external IT systems, and ensure smooth day-to-day technology operations. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and hands-on experience with hardware, software, and network troubleshooting.

Key Responsibilities

• Provide first-line technical support to internal staff and external clients via phone, email, and in-person.

• Install, configure, and maintain computer hardware, software, and peripherals

• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices

• Assist with network connectivity issues (Wi-Fi, LAN, VPN, etc.)

• Perform system updates, patches, and routine maintenance

• Maintain antivirus systems and assist with cybersecurity best practices

• Set up new user accounts, email profiles, and access permissions

• Support software installations and ensure licensing compliance

• Maintain IT inventory and documentation (devices, warranties, logs)

• Assist with IT projects such as system upgrades, migrations, and deployments

Do you have experience in Technical support?, Required:

• Proven experience in IT support.

• Diploma/IT related certificates or degree preferred, but not essential.

• Strong knowledge of Windows/Mac operating systems

• Understanding of basic networking (TCP/IP, DNS, DHCP)

• Experience with common office software (Microsoft 365, Google Workspace, etc.)

• Excellent troubleshooting, communication, and customer service skills

Join us as an IT Technician where your enthusiasm for technology meets your commitment to exceptional service! We're dedicated to fostering a vibrant workplace that values innovation, continuous learning, and the empowerment of our team members through comprehensive support resources-making every day an opportunity to grow professionally while making a difference in our organization's success!