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Role details
Job location
Tech stack
Job description
As Cambridge Houses IT Manager you will be a technical leader instrumental in bringing our systems processes and support infrastructure online before opening and maintaining them to the highest standards afterwards. You will work closely with external specialists and internal team members. You will train and equip our duty engineers ensure smooth resolution of issues and uphold systems that support everything from guest stay to back-of-house operations.
This role offers a unique opportunity to shape and influence the technology landscape from the ground up by developing and establishing procedures SOPs and standards that will guide future operations and drive innovation., Lead the commissioning and setup of all hotel IT / engineering systems in collaboration with external technicians ensuring everything meets or exceeds luxury hotel standards.
Oversee daily IT / engineering operations : ensure that all systems (hardware and software) perform reliably - including any AV guest services tech building management systems workstations etc.
Train mentor and support duty engineers and other technical team members to troubleshoot systems follow best practices and deliver seamless support.
Rapidly diagnose and resolve technical issues working either handson or coordinating with engineers and external contractors ensuring minimal disruption to guests and operations.
Maintain records of all systems installations equipment licenses; ensure that preventative maintenance schedules are in place and adhered to.
Ensure that system documentation and userguides are prepared so that all team members understand how to use and maintain the systems.
Work with relevant departments (housekeeping front office food & beverage guest services) to understand their technologyneeds and ensure their technical tools are functioning correctly.
Assist with procurement of IT hardware & software in consultation with external specialists ensuring quality suitability and costeffectiveness.
Maintain a strong awareness of latest technologies and bestinclass engineering practices so Cambridge House remains at the cutting edge utilising the latest technology from lead manufacturers.
Requirements
Demonstrated experience (typically 5 years) in an IT engineering or technical role preferably in luxury hotels.
Handson exposure to stateoftheart engineering systems : familiarity with advanced building technologies AV systems guestfacing tech automation etc.
Proven ability to train and supervise duty engineers.
Excellent troubleshooting skills : diagnosing complex technical problems working under pressure and delivering solutions with elegance and calm.
Strong communication skills : you must be able to explain technical issues in accessible language to team members and departments who are nontechnical.
Solid organisational skills attention to detail ability to keep accurate documentation and to organise preventative maintenance schedules.
A proactive mindset : someone who anticipates issues seeks continuous improvement and takes pride in ensuring reliability.
Understanding of security and data protection in technical systems., Computer Hardware,IT Experience,IT Management,Network Installation,Vendor Management,Computer Networking,Microsoft Windows Server,Windows,IT Service Management,ITIL,SAN,Network Architecture
Experience : years
