IT Support Engineer (Contract)

• Provide 1st and 2nd line technical support across hardware, software, networks and cloud-based applications

• Manage incidents, troubleshoot issues and resolve tickets within agreed SLAs

• Support user onboarding, device configuration and access management

• Escalate complex issues to senior engineers or specialist teams when required

• Maintain documentation, knowledge articles and contribute to service improvements

• Work closely with wider infrastructure, security and service operations teams

Do you have experience in VPN?, * Previous experience in 1st and/or 2nd line support within a corporate environment

• Strong troubleshooting skills across Windows, Office 365, Active Directory, VPN and basic networking

• Experience with ticketing systems (ServiceNow or similar)

• Understanding of incident, request and change processes

• Excellent communication and customer service skills

• Experience in insurance or financial services is beneficial but not essential