Data Center Technician , DCC Communities

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location., * Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues
• Helping to train and onboard new team members

A day in the life

• As a Data Center Technician, take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting

Amazon Web Services (AWS) is a fast-paced technology company and a leader in data centers. The role will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers operate at the highest levels of reliability for our customers. All candidates should be willing to work independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team operates 24/7. Traveling within and outside of regional work areas is required.

All physical requirements are expected with reasonable accommodations:

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with the ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered., * 1+ years of computer hardware troubleshooting and repair experience

• 1+ years of computer networking experience
• High school or equivalent diploma, * Experience dealing effectively with customers during problem resolution and operating under pressure

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance

We value work-life harmony. Flexibility is part of our working culture to support success at work and at home. Inclusive Team Culture

Our employee-led affinity groups foster inclusion and celebrate differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness. Mentorship and Career Growth

We're focused on growth and knowledge sharing, mentorship, and career development resources to help you become a well-rounded professional., Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion., Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate-customers range from startups to Global 500 companies, trusting our robust suite of products and services to power their businesses.