Infrastructure Engineer
Role details
Job location
Tech stack
Job description
We're looking for an Infrastructure Engineer to join our team in Capita Intelligent Communications (CIC) on site at our Mansfield office.
This role will require occasional travel to our other sites to provide onsite support where required - hire car will be provided, a full UK driving licence is required.
You'll be responsible for supporting and resolving End User hardware issues within your designated region.
This is an expanding, challenging and demanding role, providing a front-line interface between our high-profile customers and Capita. Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs).
Security Clearance: successful candidates must have the ability to obtain and maintain Security Check (SC) clearance.
Diversity statement
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds., * Develop and maintain manufacturer accreditation to support End-User devices in and out of manufacturer warranty
- Manage boot stock spares suitable for the supported technology ensuring used items are recorded and replenished in adequate timeframes
- Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.
Requirements
- Industry Knowledge: ideally hands-on experience with equipment from mail-room / printing / scanning technologies - interest in technology and proven desire to learn
- Must maintain in-depth technical knowledge of End-User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
- Confident in being able to analyse hardware faults and use critical thinking skills to troubleshoot issues.
- Able to evidence problem-solving skills to quickly diagnose and resolve hardware issues.
- Full UK driving licence
In addition, you will also have:
- Strong attention to detail is when dealing with complex computer systems, so an engineer must be meticulous and thorough in their work.
- Ability to be adaptable and able to learn quickly.
- Customer-focused and committed to providing excellent service to clients.
Strong collaboration and communication skills are essential.
- Strong customer facing skills, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits & conditions
- company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
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