IT Service Desk Analyst - 1st Line - Liverpool

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service., * Building and deploying laptop clones

• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

• 6+ months experience in a similar 1st line IT support role
• Working with helpdesk software, MS Office 365 & Windows 10
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player, * Service Desk / Helpdesk / IT Support / 1st Line / Liverpool

My client is a leading professional services company, employing over 800 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.