IT Infrastructure EngineerLindus Health

We are seeking a proactive and detail oriented First Line IT Engineer to join our new IT support team. The ideal candidate will be responsible for delivering efficient and effective first-line technical support to our internal users & teams, ensuring high standards of service and system availability. This role covers a broad range of support activities including user management, device provisioning, software allocation, and systems monitoring., You belong here! If your experience and interests match with some of the above, we want you to apply. What you'll focus on

• User Account Management

• Create and manage user accounts across systems and platforms using a collated access management solution.
• Assign users to appropriate groups, security roles and internal chat channels.
• Perform password resets and support authentication issues and/or investigations.

• Application & Software Management

• Manage corporate wide access to applications and software tools.
• Track and assign software licenses in compliance with licensing agreements.

• End User Device Management

• Procure end user devices based on company standards and user requirements.
• Build and configure new devices to meet company specifications.
• Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems.

• System Monitoring & Reporting

• Monitor administrative and system logs for anomalies, performance issues, and security alerts.
• Report issues and escalate to second-line support or management as needed.

• General Support

• Provide timely and effective support for user-reported issues via ticketing system, video, phone, or in-person.
• Maintain accurate documentation of processes, issues, and resolutions.
• Collaborate with other IT team members to ensure consistent IT service delivery.
• First level support for our in-house clinical trials product.
• Occasional period of on-call work to cover colleagues based in separate geographical locations.

• Proven experience in a first-line IT support or helpdesk role.
• An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have!
• Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications.
• An understanding of OKTA or other IAMs is desirable.
• Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions.
• Knowledge of Windows and macOS device configuration.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Able to adapt to new tools and technologies (custom in-house solutions).

• Competitive salary , plus meaningful stock options
• Flexible working : We have an incredible office near London Bridge and encourage people to work 3 days per week from the office
• 30 days annual leave in addition to Bank Holidays
• £60 monthly wellness allowance, which you can spend on our company health insurance scheme through AXA, a Wellhub membership, or wellness activities and expenses of your choice!
• Enhanced Parental Leave : 16 weeks full pay for primary caregiver and 6 weeks full pay for secondary caregiver
• £1,000 Learning and Development allowance each year to put towards courses, certifications, and development
• Regular whole company and team events , both in person and virtually.
• Access to gym and retail discounts through our benefits platform Happl
• A well-stocked pantry and drinks fridge , Monday breakfast spread and catered team lunch on a Thursday for the UK office every week!
• Cycle-to-work scheme and other salary sacrifice options available

Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries. What's it like to work here? When you join us, you'll experience: * High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work. * Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You'll take on real responsibility, work across different areas, and actively shape the company's success. * Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged. Ready to power biology's century? We'd love to hear from you.