3rd Line Engineer

We're a national R&D centre - government-backed, not-for-profit, and mission-driven. We work across 16 sectors and over 100 partners a year. Our people are here to deliver outcomes that matter, and you'll be involved supporting our teams so they can deliver.

Our IT department is expanding and we need an additional 3rd Line Engineer to provide business as usual IT support and contribute towards ongoing project work.

You'll heavily support our move to Azure cloud-based environment and contribute towards technical leadership to optimise the performance of the technology infrastructure.

Specifically you'll;

·Design, build, and manage Microsoft Azure cloud infrastructure and services to meet the NCC's needs for scalability, security, and performance.

·Implement and manage security measures, access controls, and compliance regulations to protect cloud resources.

·Monitor resource usage to ensure high performance and availability while optimizing costs by avoiding over-provisioning and implementing efficient services.

·Assist in migrating existing infrastructure to Azure if required and automating deployments and management tasks.

·Be an excellent team player and who can train and upskill the rest of the team.

Business as Usual 3rd Line Tasks:

·Acts as a subject matter expert for the design, delivery and support of the infrastructure, both on-premise and cloud solutions.

·Take responsibility for ensuring operational issues are identified, recorded, monitored and resolved.

·Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure/software components and software/infrastructure-based services.

·Provide technical and procedural guidance to team members to improve service effectiveness. Maintaining relevant documentation as needed.

·Conducts investigations of significant operational outage and provides recommendations for problem mitigation.

·Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services.

·Uses security and operational risk analysis methods, tools and techniques to identify potential exposures of information systems which support critical business processes., Not sure if it's a fit? Happy to have a quick chat first, please reach out to Jon Barratt via linked in. Know someone who might be right? Share them with us.

·Experience of working in a Third Line IT Operations Engineer role.

·Must have Azure certifications, at a minimum Microsoft Certified Azure Administrator Associate (AZ-104)

·Systems monitoring and reporting experience

·Good Azure Administration skills.

·Working knowledge of; Microsoft desktop & server operating systems, Microsoft Office, Ethernet, TCP/IP, DHCP, DNS, firewalls and VPN technologies, Wireless network,

·Experience of supporting iPhones and iPads

·Active Directory User and Security administration

·System Centre Configuration Manager (SCCM)

·Previous experience of configuration and maintenance of DFS and high availability services for file shares and SFTP

·Prior experience of managing 3-tier of Hyperconverged infrastructure

·Comprehensive understanding of Networking and VLANs infrastructure

·Experience of implementing and maintaining Backup and recovery systems

·Patch management including OS and Applications COTS and Non-COTS

Salary: £45,084 to £63,750 per annum experience dependent + 12.5% employer pension + package

We work across 16 sectors, from defence and energy to infrastructure and space. Some projects are with global tier 1s, others with small UK firms solving one specific problem - the works always varied, and always real. What it's like here We're not a startup. We're not a corporate. We're a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and you'll be trusted to get on with it. Why this job matters This role isn't just internal support - it's part of how we deliver nationally important work. If we do our job right, the UK's manufacturers can do theirs better.