IT Manager
Role details
Job location
Tech stack
Job description
ERP Implementation & Management
- Lead or support the implementation, optimisation, and ongoing management of ERP system
- Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs.
- Provide user support, training, and process refinement related to ERP functions.
Strategic Leadership & Technology Roadmap
- Develop and maintain a clear IT and technology roadmap aligned to business objectives.
- Assess business needs and translate them into actionable IT strategies.
- Drive continuous improvement across systems, processes, and security.
Team Leadership & People Management
- Line manage the IT Support team, providing coaching, training, and performance management.
- Set clear objectives and create a high-performing service-focused culture.
- Oversee prioritisation and resolution of support tickets and escalations.
Infrastructure & Systems Management
- Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation.
- Manage hardware, software, networks, backups, and disaster recovery procedures.
- Ensure system performance, reliability, and scalability across all sites.
Cybersecurity & Compliance
- Lead cybersecurity initiatives, risk assessments, and mitigation plans.
- Ensure compliance with data protection (e.g., GDPR) and industry standards.
- Implement and maintain security policies, monitoring tools, and incident-response processes.
Supplier & Third-Party Management
- Manage third-party IT vendors, suppliers, and service providers.
- Negotiate contracts, manage performance, and ensure value and quality of service.
- Coordinate external support for ERP, infrastructure, and security services where required.
Requirements
We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience, and a track record of managing IT within an SME environment., * Proven experience as an IT Manager or Senior IT Leader within an SME environment.
- Hands-on experience with ERP systems
- Experience with security frameworks (IS027001, CE, CE+. CAF)
- Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation.
- Demonstrable experience in cybersecurity management, compliance, and risk mitigation.
- Experience managing IT suppliers, third-party providers, and service contracts.
- Track record of managing and developing IT support teams.
- Ability to create and deliver an IT/technology roadmap for business growth.
- Full UK driving licence
