Senior IT Analyst

As an ICT Senior Analyst, you will play a key role in delivering smarter, more efficient digital services by:

• Leading the support, development, and enhancement of key business applications
• Providing expert technical advice and guidance across the organisation
• Supporting digital transformation projects that improve customer experience and reduce manual processes
• Collaborating with ICT teams to proactively enhance systems and resolve technical issues
• Designing and implementing secure, high-performing IT solutions
• Troubleshooting complex 2nd- and 3rd-line technical issues
• Working closely with stakeholders to understand and meet their IT needs
• Maintaining clear documentation and staying up to date with industry trends

• Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools)
• Experience supporting cloud-based and on-premise applications
• Hands-on Power Platform experience (Power BI, Power Automate, Power Apps)
• Proficiency in SQL Server and SQL query writing
• A solid understanding of data integration and system connectivity
• Experience leading technical projects
• Familiarity with ITIL and Agile methodologies

o £40,174 - £43,236 per annum (up to £44,472 for exceptional performance) o 27 days annual leave plus bank holidays o Generous pension scheme o Employee Assistance Programme with 24/7 support o Hybrid working - a flexible mix of on-site and remote working o Discount schemes for major retailers, supermarkets, and restaurants o Cycle to Work Scheme Apply today to find out more INDSH