Technical Services Administrator

Are you passionate about technology and looking for a rewarding role in the financial services industry? We are seeking a friendly and detail-oriented Technical Services Administrator to join our dynamic team!

We are an independent provider of card processing solutions to businesses of all sizes, with a focus on leveraging technology. In this position, you will play a crucial role in supporting and managing various technical operations that support our products and services. You will have the opportunity to work collaboratively with various departments to provide exceptional technical support, resolve issues, and get hands on with our products. As part of our team, you will contribute to the overall efficiency and effectiveness of our operations team by maintaining accurate documentation, troubleshooting a range of technical problems, and helping leverage technology to assist our clients effectively. With your proactive approach and strong problem-solving skills, you will help drive continuous improvement in our operations team and the wider business.

The ideal candidate will bring a blend of technical acumen, analytical skills, and a commitment to excellence in customer service, ensuring that our team can deliver the best possible services for our customers.

Responsibilities

• Provide technical support to internal staff within the operations team handling customer issues with software and hardware.
• Provide direct technical support to customers facing issues with software and hardware.
• Develop and maintain documentation for processes, procedures, and technical support guides.
• Manage the setup and configuration of new hardware and software for customer order as per specification.
• Conduct thorough testing of payment terminals to ensure functionality and compliance with industry standards.
• Monitor device portfolio performance and troubleshoot technical problems as they arise.
• Manage and maintain internal inventory, including payment terminals, SIM cards, and peripherals.
• Coordinate with external vendors for second line support and service requests.
• General administrative tasks including the use of; Excel, Word and Internal Software.
• Staying informed about functionality and capabilities of the products we offer.

Do you have experience in Technical support?, * Proficiency in troubleshooting hardware and software issues effectively and efficiently.

• Excellent problem-solving skills and the ability to analyse issues effectively.
• Outstanding communication skills, both verbal and written, with a focus on customer service.
• Ability to work collaboratively in a fast-paced environment and manage multiple tasks simultaneously.
• Strong analytical skills and attention to detail, with a commitment to delivering high-quality results.
• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).

Desirable (but not essential) experience

• Proven experience in a technical support or administrative role, preferably in the financial services industry.
• Familiarity with security protocols and compliance requirements in financial services.
• Knowledge of various payment terminal hardware and software, including EMV standards.