Senior Onsite IT Support Engineer

We are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team in Madrid. The ideal candidate will have a strong background in endpoint management (SCCM, Intune), hardware support, device certification, and BeyondTrust remote support tools. You will play a key role in ensuring operational excellence in the client device ecosystem by handling day-to-day technical issues and helping certify new hardware configurations for enterprise use, * Provide hands-on, onsite support for Windows devices including troubleshooting hardware issues, peripheral setups, and system diagnostics.

• Manage device provisioning and certification, collaborating with global engineering teams to validate hardware standards and configurations.

• Perform software deployments, patching, and compliance reporting using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.

• Use BeyondTrust for secure remote access to support users and maintain device hygiene.

• Collaborate with cross-functional teams including security, network, and infrastructure to resolve complex technical issues.

• Maintain an inventory of IT assets and ensure alignment with corporate compliance

standards.

• Document technical issues, solutions, and standard operating procedures.

• Support lifecycle management of endpoints including onboarding, upgrades, and

decommissioning.

• Partner with vendors and internal stakeholders for hardware evaluations, RMA processing, and escalations.

• 8+ years of relevant IT experience, preferably in an enterprise environment.with Endpoint Management & Device certification

• Strong knowledge and hands-on experience with SCCM (MECM) and Microsoft Intune.

• Proven experience in device certification, image building, and hardware evaluation.

• Solid understanding of Windows OS environment.

• Preferred experience using BeyondTrust (Bomgar) for remote troubleshooting and privileged access management.

• Familiarity with enterprise security tools and standards.

• Strong analytical and problem-solving skills.

• Good communication skills in English; Spanish language adds advantage.

• Ability to work independently and manage priorities in a fast-paced environment.

Preferred Qualifications

• Microsoft certifications (e.g., MD-102, SC-300, or legacy SCCM certifications).

• Experience with Autopilot, or related deployment tools.

• Prior experience working with global IT operations and supporting device platforms at scale.