IT Support Specialist (Hybrid - Valencia)

• Serve as the primary point of contact for IT-related inquiries and incidents.
• Diagnosing and resolving user issues related to login, access, connectivity, and device performance.
• Manage password resets, user provisioning, and access requests in accordance with established

policies.

• Accurately document issues, resolutions, and escalation steps within the ticketing system (e.g.,

Jira Service Desk).

• Track and manage support tickets to ensure timely resolution and high user satisfaction.
• Escalate complex issues to appropriate system owners, administrators, or developers with

complete diagnostic details.

• Provide user guidance, walkthroughs, and training on common applications and tools.
• Support hardware and software troubleshooting for operating systems, SaaS platforms,

networking, VoIP, and office infrastructure.

• Create and maintain knowledge base articles and internal documentation to promote self-service and knowledge sharing.
• Collaborate with IT team members to continuously improve processes, reduce incident volume,

and enhance user experience.

Do you have experience in macOS?, * Hands-on experience supporting macOS and Windows operating systems.

• Proficiency with remote support tools and endpoint management platforms (e.g., MDM solutions).
• Familiarity with Salesforce, NetSuite, and other SaaS business applications.
• Experience managing G Suite (Google Workspace), Okta, Slack, and Jira Software

environments.

• Strong communication, documentation, and customer service skills.
• Ability to support both onsite and remote employees across multiple time zones.

What makes Cognizant a unique place to work? Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you-professionals with an entrepreneurial mindset who aspire to make a meaningful impact. At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.