Technical Support Engineer

• Minimum 3 years of experience in a customer service role.
• Minimum 2 years of experience in technical support, help desk, or related field working directly with customers.
• Experience of learning and supporting complex software products preferred.
• Fluent in French and English (Written and Verbal Communication)
• Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems.
• Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers.
• Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
• A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).

Technical Support Engineer - Remote - French Speaking

United Kingdom - £35k - 45k per year + Brilliant Benefits Full Time Posted by: Proactive Appointments Posted: Thursday, 27 November 2025, Our client is urgently looking for an experienced Technical Support Engineer to join their team on a permanent basis.

Please note, you must be able to speak the French language to a fluent standard (adequate for business communication). The role is fully remote.

You will provide 2nd Line Support to customers via telephone, email and the business' portal.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, remote working, private medical insurance, life insurance and quarterly meet-ups.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation