Network Engineer
Role details
Job location
Tech stack
Job description
We're looking for a Network Engineer with technical expertise and a passion for solving complex problems. You'll play a pivotal role in our Managed Services team, supporting critical infrastructure and troubleshooting of network and security solutions.
This is a hands-on role for someone who thrives in dynamic environments, brings a methodical approach to problem-solving, and is confident working across a wide range of technologies.
Here's what the role looks like:
- Provide support to clients for technical incidents
- Diagnose and resolve network and security-related issues
- Manage change control and risk assessments across managed service environments
- Implement infrastructure changes and upgrades with precision and minimal disruption
- Maintain and improve technical documentation, policies, and procedures
- Manage vendor escalations and technical case handling
- Perform regular maintenance and patching of network and security systems
- Mentor junior engineers and share technical knowledge, At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
Requirements
Do you have a valid Driving Licence license?, Do you have experience in VPN?, * Proven experience in network engineering roles
- Understanding of network security, firewalls, VPNs, and monitoring tools
- Logical and methodical approach to troubleshooting and implementation
- Excellent communication and documentation skills
- Ability to lead by example and mentor others
- Passion for continuous improvement and delivering high-quality service, * Experience in a similar role, or field-based
- CCNA Certification is desirable
- A valid driving license is essential, as travel may be required
- Experience troubleshooting enterprise networks and associated technologies
- Understanding of Wide Area Networking technologies and routing protocols such as EIGRP, OSPF, and BGP
- Proficiency with tools like Wireshark and other network troubleshooting utilities
Essential Technical Expertise:
Experience administering and troubleshooting the following technologies and platforms:
- Cisco Routing & Switching
- Cisco Wireless
- Meraki Routing & Switching
- Meraki Wireless
Beneficial Experience (Not Essential)
- Cisco Meraki Technologies, including Wireless, Switching, Security (MX), and SD-WAN
- Firewall administration (Cisco ASA/FTD, Palo Alto, Fortinet)
- Cisco SD-WAN, including vManage, vSmart, and vEdge components, with experience in deployment, administration, and troubleshooting
- Cisco Identity Services Engine (ISE)
- Cisco Catalyst Center
- Voice infrastructure (Cisco CUCM, MS Teams, WebEx)
Benefits & conditions
At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….
