IT Manager - Newcastle

This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Manager, you will lead a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include:

• You will manage the IT Helpdesk team, developing and assisting members of the IT team
• Lead on Microsoft Desktop support projects
• Involved in the change management process and develop + deliver Service Level Agreements (SLAs)
• Have a huge impact on the overall IT strategy at a senior level, including the development of increased technical standards and IT policy
• Mentor & guide junior members of a junior helpdesk team

The company is going from strength to strength, and the IT department is constantly expanding. Their Newcastle office is state-of-the-art, and they invest in their employees, so an employer of choice for the region

You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment. This role will be 50% leadership, 50% hands-on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365

• Experience as an IT Helpdesk Team Leader or IT Manager / IT Service Desk Team Leader or Manager / Senior IT Support Analyst
• Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365
• Experience in managing IT assets and developing IT workflows, automation and processes
• Team leading / mentoring experience, * IT Manager / ITIL / SLA / Service Desk / Azure / Windows / Newcastle / Service Desk / Team Leader