Application Support Analyst

• Provide hands-on support for bespoke and custom-built applications hosted on Windows Server environments operating in load-balanced pools.
• Troubleshoot and maintain services across the logic layer, ensuring optimal performance and minimal downtime.
• Work collaboratively with both technical teams and business stakeholders, translating complex issues into clear, actionable insights.
• Drive automation initiatives and secure file transfers using PowerShell, SFTP, and WinSCP.
• Support and enhance internal tools and services developed in VB.NET, including debugging and minor code adjustments where necessary.
• Oversee and optimise ETL workflows, including those built using SSIS, ensuring data accuracy, reliability, and timely delivery.
• Create and maintain scripts to automate routine tasks, improve operational efficiency, and ensure consistency across systems.
• Uphold robust security standards, including the use of identity and access protocols such as Entra ID.
• Manage code repositories and deployments using GIT, following best practices for version control and release management.
• Monitor application health through alerting, monitoring, and APM tools, responding proactively to potential issues.

• Proven background in Application Support, preferably within regulated or financial services environments.
• Strong proficiency in SQL and relational database technologies, with the ability to write, optimise, and troubleshoot SQL queries.
• Hands-on experience with VB.NET applications, including supporting, analysing, or modifying code.
• Solid understanding of SSIS, ETL pipelines, and data integration processes.
• Experience with Scripting (eg, PowerShell, batch, or other automation languages).
• Familiarity with alerting, monitoring, and APM tools.
• Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Technically versatile, with a broad understanding of modern application ecosystems, deployment models, and support practices.

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