Salesforce Release Manager

• Manage and maintain the Salesforce release calendar across business units, ensuring alignment with bank-wide change governance.
• Lead release planning and readiness meetings, ensuring full visibility and traceability of changes.
• Partner with Change Management to ensure releases meet all internal control and compliance obligations.
• Coordinate resources required to execute releases.

Deployment Execution

• Own the end-to-end deployment process across Salesforce environments (SIT, UAT, Pre-Prod, Production).
• Coordinate deployment tasks using CI/CD pipelines (e.g., GitHub Actions, Copado, Gearset).
• Oversee sandbox refresh planning and data masking activities as per GDPR and bank security standards.

Stakeholder Engagement

• Act as the central point of contact for development teams, business leads, testers, and platform owners.
• Provide regular updates on release status, risks, and post-deployment verification to senior stakeholders and governance boards.

Risk & Quality Control

• Ensure releases follow bank policy including change records, access control, rollback procedures, and audit trails.
• Support audits by providing deployment, approval, and control evidence.

Continuous Improvement

• Champion DevOps and automation best practices throughout the Salesforce lifecycle.
• Identify opportunities to streamline processes, improve testing efficiency, and reduce manual steps.
• Monitor release metrics and root cause analysis to prevent recurring issues.

Strong background in Salesforce release management within regulated environments (preferably financial services or banking). Hands-on experience with Salesforce deployments (including use of version control, metadata APIs, and deployment automation tools)., * Experience coordinating Salesforce environments as part of complex release schedules.

• Proven ability to plan and execute sandbox refreshes and manage environment data strategies.
• Strong understanding of environment types and their use cases, including scratch orgs, sandboxes, and production.
• Demonstrable understanding of differences between scratch orgs, sandboxes, and production environments, supporting appropriate release and testing strategies.
• Ability to manage challenging stakeholders and push back on demands to enter sandbox environments, highlighting risks and mitigations.
• Strong experience in improving, documenting, and monitoring release cycles.
• Experience with Salesforce DevOps tooling (e.g., GitHub Actions, AutoRABIT)., * Strong background in Salesforce release management within regulated environments (preferably financial services or banking).
• Hands-on experience with Salesforce deployments (version control, metadata APIs, deployment tools).
• Working knowledge of Agile, DevOps, and ITIL frameworks.
• Strong understanding of data governance, GDPR, and FCA compliance.
• Excellent coordination and stakeholder engagement skills; ability to interact with governance boards and leadership.

Desirable Skills/Knowledge/Experience

• Salesforce Administrator or Platform App Builder certification.
• Experience with Salesforce DevOps tools (GitHub Actions, Copado, Gearset).
• Familiarity with Jira, ServiceNow, and Confluence.
• ITIL Foundation certification or equivalent background in change/release management in banking.