Data Operations Manager

We're looking for a Data Operations Manager who ensures that reliable, high-quality data flows across the organization. You will manage the core data operations that enable fast, confident decision-making and help teams turn data into business value., As the Data Operations Manager, you will…

• Oversee daily operations of data platforms and pipelines to deliver accurate, timely data to business teams.
• Track and report on operational KPIs such as data uptime, freshness, and incident response.
• Define SLAs, standards, and escalation processes with IT, data engineering, analytics, and governance.
• Drive automation and efficiency improvements, with a focus on the Swiss market.
• Ensure compliance with Swiss market data law, data privacy, security, and regulatory requirements.
• Act as a key partner to marketing stakeholders, ensuring their data needs are understood and met., Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.

• University degree in Information Systems, Computer Science, Data Management or similar
• Proven experience in data operations, data science, data management, IT project management roles
• Solid experience managing data pipelines, cloud platforms (AWS, Azure, GCP), and ETL/ELT tools, as well as a background in monitoring, incident management, and operational support, will be a plus
• Strong understanding of data lifecycle management, governance, and quality monitoring and familiarity with modern data warehouses/lakes (Snowflake, Redshift, Big Query, Databricks) is a must
• Strong problem-solving, organizational, and governance skills
• Fluent English, good command of German or French is a plus

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best.