Onsite IT Support Technician

We are looking for an Onsite IT Support Technician to provide 1st and 2nd line deskside support at our client's Grantham headquarters. You will be the go-to person for resolving hardware and software issues, ensuring smooth IT operations for their staff and working to defined service levels., * Provide onsite support for desktops, laptops, printers, and peripherals.

• Troubleshoot and resolve issues with Windows 11, Office 365, and network connectivity.
• Manage Active Directory and Azure AD tasks (password resets, account setups).
• Perform hardware repairs, imaging, and device builds.
• Support ITIL processes (Incident, Problem, Change Management).
• Collaborate with the wider IT team to maintain service levels and deliver projects., * Can you travel within an hour to client site (Grantham NG31 6LL)?
• The client requirement is for an Onsite Engineer, can you commit to this role?
• Do you have: Strong Knowledge of Windows OS,Office 365,Basic Networking TCP/IP,Active Directory & Azure AD working knowledge?

• 1-2 years' experience in deskside or onsite IT support.
• A strong knowledge of Windows OS, Office 365, and basic networking (TCP/IP).
• Familiarity with Active Directory and Azure AD.
• Hands-on experience with hardware troubleshooting and imaging.
• Excellent communication and problem-solving skills.

Desirable

• Industry certifications such as CompTIA A+ or Microsoft MCP.
• Experience of working with ITIL frameworks.
• Knowledge of endpoint security tools (e.g., Defender ATP)., * Deskside or Onsite IT Support: 1 year (required)

• A competitive salary and benefits package.
• Opportunities for professional development and certification.
• A supportive team environment within a purpose-driven organisation., Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year, * Company pension

• Employee discount
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay

Transputec is an established Information Technology Services and Solutions company with more than 35 years of IT innovation and excellent customer service. Transputec was founded by two computer science students from Imperial College in their dorms. Developing applications for the banking industry and then migrating to a full IT services organisation. We believe in flexibility, quality, agility. We see this simply as the ability for us to grow our services as quickly and with the speed our clients expect, whether they are enterprises or small/medium sized organisations. The Woodland Trust is the UK's largest woodland conservation charity. Their mission is to protect, restore and create native woodland for people and wildlife. Technology plays a vital role in enabling their teams to deliver this mission effectively.