Application Support Analyst

• Provide 2nd line IT application support to hospital staff and users.
• Troubleshoot incidents and manage problems in line with SLAs.
• Support PAS and other systems, including testing and documentation.
• Assist with training delivery and create user documentation.
• Conduct functional testing for new or upgraded systems.
• Advocate best practice in Information Security.
• Collaborate with the Service Desk and wider IT team to resolve issues.
• Occasionally work out-of-hours and weekends as required., Claire Mansfield - Resourcing Officer will then be in touch to discuss further.

If you have further questions please email

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.

All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

• Strong problem-solving and analytical skills.
• Experience in IT service desk or application support environment.
• Knowledge of business software support and test script execution.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent communication and stakeholder management skills.
• ITIL qualifications and familiarity with Hornbill Service Manager (desirable).
• Healthcare industry experience (advantageous).
• Self-starter with ability to work independently and prioritise workload.

This is a full time, fixed term contract role working a 7.5 hour day between 8am and 6pm , Monday to Friday. Including working one Saturday in four on a rotation basis with a day back in lieu.

Please note - you must live within daily commutable distance of the hospital as the role is required to work on site. If you are on a working visa please note you must have at least one year remaining as this is a permanent position. Why Join Us?

• Be part of a collaborative IT team in a respected healthcare setting.
• Opportunities for professional development and IT training.
• Work on meaningful projects that improve patient care and hospital efficiency., * Competitive salaries
• 27 days Annual Leave plus Bank Holidays
• Defined contribution pension scheme with employer contribution up to 10%
• Membership to Benenden Health which offers a wide range of benefits, discounts and activities
• Excellent Life Assurance benefit
• Free parking
• Subsidised eye tests
• Free Flu vaccinations
• Subsidised on site Restaurant

"I love working at Benenden Hospital, it's a beautiful location in the countryside", "the whole organisation is supportive", "it's the team, the team are amazing", "Benenden is a bit like a family", "the whole atmosphere is brilliant"

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside. Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future., These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.