Senior Manager, Operational Excellence - Insurance Operations & Domain Solutions, Technology & Transformation

The specific roles and responsibilities of the role are as follows:

• Lead and shape transformative programmes for insurance carriers and brokers, re-engineering operations to thrive in a digitally-driven future. This includes end-to-end responsibility from strategy definition through to implementation.
• Drive end-to-end process excellence initiatives across the entire insurance lifecycle (Underwriting, Policy Administration, Claims) and enterprise / enabling functions (incl. technology, finance, HR, risk etc.).
• Identifying and implementing improvements to maximise efficiency, reduce costs, and enhance customer experience.
• Design and implement future-proof operating models for insurers, optimising organisational structures, processes, and technology for agility, scalability, and effectiveness.
• Lead strategic cost transformation initiatives, identifying and capturing opportunities for cost reduction and efficiency gains, ultimately improving profitability and competitiveness.
• Mentor and develop junior team members, fostering a culture of learning and high performance while providing guidance on career progression.
• Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
• Playing an active role to develop our operation excellence tooling, assets and methodology and enable our go-to-market strategy.
• Champion diversity and inclusion within the team and contribute to broader practice development initiatives.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Proven track record of success in delivering complex transformation initiatives within the insurance industry, ideally gained within a (re)insurer, brokerage, or consulting environment.
• Deep understanding of the UK insurance market dynamics, including regulatory landscape, key trends, and the impact of disruptive technologies (e.g., AI & automation) on business models.
• Demonstrated experience in leading workstreams and delivering tangible results across various transformation initiatives, including target operating model design & implementation, process re-engineering, and cost reduction programmes.
• Exceptional communication and stakeholder management skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences, manage competing priorities, and navigate challenging situations effectively.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, with the ability to develop compelling presentations and analyse data effectively.
• Strong risk awareness and mitigation skills, with a focus on protecting the firm's reputation and ensuring compliance with relevant regulations.

Preferably you will also have:

• Experience in developing compelling business / value cases for operating model changes and disruptive technology solutions, particularly in areas such as data analytics, AI, and automation, within the insurance sector.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.