IT Support Analyst

Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You'll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement:

• Handling support queries via phone, email, and Service Manager
• Troubleshooting and resolving IT issues across desktops, laptops, servers and software
• Installing, configuring and repairing Windows 10 devices and client applications
• Supporting users with access, applications, printing and network services
• Managing network storage, LAN/WAN-related tasks and escalating where needed
• Deploying software, applying patches, and maintaining system security
• Supporting starters/leavers onboarding/offboarding
• Providing user guidance and training
• Visiting local offices to deliver hands-on support

• Strong communication skills (phone and written)
• Experience in a professional environment
• Confident supporting users with varying technical levels
• Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365
• Good understanding of IT security policies
• Solid troubleshooting skills and ability to prioritise workload
• Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.