Business Systems Manager/Architect

The Business Systems Manager / Architect is responsible for the design, implementation, and ongoing management of the company's strategic systems architecture. This role ensures that all business technology solutions align with organisational objectives, deliver measurable value, and support long-term scalability and innovation.

The post holder will define target architectures, lead major transformation initiatives, and provide expert guidance on enterprise integration, system design, and digital strategy. This includes oversight of key platforms such as ERP, CRM, project management, service, and financial systems.

Acting as a critical bridge between business operations and IT, you will ensure that systems, tools, and data infrastructure scale effectively and integrate seamlessly across core departments including Sales, Engineering, Project Delivery, and Service., Strategic Architecture & Design

• Develop and maintain the overall business systems roadmap aligned with company strategy and operational goals.
• Evaluate, select, and implement enterprise applications.
• Define integration frameworks and data flow between systems.

Process Optimisation & Automation

• Collaborate with department leaders to analyse and improve workflows across sales, engineering, procurement, project delivery, and service.
• Identify automation opportunities using APIs, middleware, or RPA tools to streamline data entry and reduce redundancy.
• Document business processes and data models to support standardisation and scalability.

Governance & Data Management

• Establish data governance standards to ensure data accuracy, consistency, and security.
• Oversee system permissions, user roles, and compliance with internal controls.
• Develop reporting and analytics capabilities for performance tracking and decision support.

Project & Vendor Management

• Lead system implementation or upgrade projects, including requirement gathering, configuration, testing, and training.
• Manage relationships with software vendors, consultants, and integration partners.
• Ensure project timelines, budgets, and quality standards are met.

Support & Training

• Provide oversight for user support, issue resolution, and system administration.
• Develop and deliver user training programs and system documentation.
• Promote adoption of best practices across the organisation.

Person Specifications

Do you have experience in System design?, Do you have a Master's degree?, * Bachelor's degree in Information Systems, Business Administration, or related field (Master's preferred).

• Experience in business systems management, architecture, or digital transformation roles.
• Experience in the AV, systems integration, construction, or technology services industry strongly preferred.

Technical Skills

• Successful candidate should have ODOO system development, implementation and coding capability.
• Hands-on experience with ERP and CRM systems.
• Strong understanding of data integration.
• Proficiency in SQL, reporting tools and workflow automation.
• Knowledge of project management methodologies and tools.

Soft Skills

• Strategic thinker with strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Strong leadership with a collaborative, cross-functional mindset.
• Detail-oriented, organised, and proactive in driving initiatives to completion.