IT Service Desk Engineer (Blackwood)

We are looking for an IT Service Desk Engineer to join our dynamic team at our Blackwood facility. This is a front-line role providing IT support across the business, ensuring the day-to-day effectiveness of IT services and meeting SLA targets. Youll work closely with colleagues and managers to deliver high-quality IT support both on-site and remotely., * Deliver excellent customer service via phone, email, and in person

• Respond to and resolve incidents and service requests within SLA targets
• Take ownership of user issues and ensure proactive communication
• Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune
• Assist with Active Directory and Azure AD queries
• Manage onboarding processes for new starters and IT housekeeping tasks
• Document solutions and contribute to process improvements
• Participate in training and continuous development opportunities

Do you have a valid Driving Licence license?, Do you have experience in Windows?, Essential:

• Excellent communication and customer service skills
• Minimum 12 months experience supporting IT endpoints and networks
• Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems (e.g., Jira, FreshService, Zendesk)
• Ability to build strong relationships and work collaboratively
• Full UK driving licence and own transport

Desirable:

• ITIL framework experience
• Experience producing and updating IT documentation

At Vernacare, we deliver innovative healthcare solutions that protect patient dignity and support professionals worldwide. Our commitment to sustainability and excellence drives everything we do. Join us and be part of a team that values collaboration, continuous improvement, and exceptional customer service.