line IT Support Engineer

The Ascent Services Groupdion

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Tech stack

JIRA

Issue Tracking Systems

Virtual Private Networks (VPN)

Wi-Fi Technology

Servicenow

Job description

We are seeking an experienced Service Desk Engineer to provide high-quality 1st and 2nd line technical support across our UK office. The ideal candidate will have hands-on expertise with Windows and macOS administration, strong customer support skills, and experience supporting a large user base of 500+ employees. This role involves troubleshooting hardware, software, and network issues while delivering an excellent end-user experience.

Requirements

4-7 years of experience in a Service Desk, IT Support, or Desktop Support role. Strong hands-on experience with:
Windows OS (10/11) administration
macOS support & device management
Laptop/desktop hardware diagnostics and repair
Experience supporting a large-scale environment (500+ users). Proficient with:
Active Directory/ Azure AD
Office 365 Admin & Troubleshooting
Endpoint management tools (e.g., Intune, JAMF, SCCM, or equivalents)
Strong understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
Excellent problem-solving skills and customer service orientation.
Ability to work independently and collaboratively within an IT team. Preferred Qualifications:
ITIL Foundation certification (advantageous).
Experience with ticketing systems such as ServiceNow, Jira Service Management, or Remedy.