IT Support Engineer

The purpose of this role is to provide systems and desktop support for our end users, to ensure the smooth day-to-day operation of the business and cover on-site / remote IT support for our 5 sites across Peterborough and surrounding area. Managing incidents and service requests raised by the internal IT user base and subsequently working with 3rd parties if required for an effective resolution. You will deliver professional IT support effectively utilizing our ITSM while playing an active role within the team aiding with projects and routine IT operational tasks for the successful delivery of technology.

What you can expect:

· Provide 1st / 2nd line helpdesk support to answer users' inquiries regarding all types of IT / business tool

· Perform office and shopfloor IT hardware/software installations including new starter equipment preparation.

· On-site installation and decommissioning of IT services across our sites.

· General networking duties including PCs and Printer setup and problem resolution

· Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online / Outlook, Teams VoIP and SMS.

· Detecting the need for and providing proactive Learning and Development opportunities for all staff.

· Support for creation of FAQ and Help information on IT troubleshooting

Do you have a valid Driving Licence license?, Do you have experience in VoIP?, · Microsoft Operating Systems: Setup and Deployment

· Active Directory: User / PC administration, Group Policy, DNS etc

· Networking Infrastructure: VPN, DHCP, and Wireless Access Points (WAP).

· Physical Infrastructure: Hands-on with Servers, NAS's, Firewalls, and Switching.

· Cloud Technologies: Setup / Management of Office 365, SharePoint, OneDrive, Azure, EDR.

· Virtualization technologies: Hyper-V

· Backup & Disaster Recovery: Managing and Testing

Your Profile:

· Minimum 1-2 years working experience in IT

· Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows Client and Server OS, IOS and Android).

· Able to communicate clearly, effectively, and professionally to all levels of staff

· Familiar with networking fundamentals

· Analytical mindset made for troubleshooting with an eye for detail

· Good communication and problem-solving skills

· Good understanding of Health & Safety in the workplace, particularly mechanical workshop environments

· Driving License and access to own car

Personal Attributes:

· Have a can-do attitude and be a team player

· Open to Change, Honest, Reliable and Organized

· Problem solving skills

· Likes to stay up to date with IT news and technology

· Works well individually as well as in a team

· Able to use their own initiative

· Professional in manner and flexible approach to work

· Excellent communication skills verbal and personal

· Ability to work in a fast-paced environment

At Lawrence David Limited, our mission is to deliver innovative, high quality products for the transport and logistics industry that enhance the efficiency and value of our customers' operations. With over 50 years of industry leading experience, we are committed to providing exceptional tier one trailer and truck bodies combined with end-to-end services tailored to the needs of the UK transport and logistics sectors, ensuring reliability and satisfaction at every stage. You will have the opportunity to contribute your personality and inspiration to be at the heart of the IT Team providing support all around and get stuck in with all the technology and digital transformation that we have to offer!